Increase productivity through improved workflow design
We help you improve and support your workflows so that people and computers work hand-in-hand.
Our approach to designing software-supported processes results from the collaboration between pedagogy and artificial intelligence / IT at the German Research Centre for Artificial Intelligence.
What is the aim?
The goal is to identify relevant data and information for business processes and, above all, to make it available to the respective functionaries in a timely manner, at any location and on various end devices, in line with the context of the results.
The "workflow" of individual employees or an entire team is improved by software-supported solutions:
- Accelerate and optimise workflows
- Bringing together the right information and staff in the right place at the right time
- Improve the quality of decisions
- Smooth and better cooperation
Identify and optimise processes
Software-supported work processes only work as well as the individual workflows are precisely defined:
- The right information in the right place
- Supporting targeted communications
Standard software often fails at these points. Desired processes can only be partially digitally mapped, "workarounds" are the result, until the software introduction fails.
The standard is often not the standard in every organisation, because every organisation works differently.
Workflow Analysis - Really get to know your processes!
Easier said than done. In the course of the daily work routine, automated work processes are introduced that are hardly perceived subjectively any more. A view from the outside helps here. By asking specific questions of those not involved, missing work steps can be made visible.
Once your process flows have been properly identified and made explicit, they need to be reproduced and mapped in an appropriate form, such as flow charts or mind maps.
Afterwards, unanswered questions and points can be dealt with.
At the end of the process, the initial situation should be improved through software-supported process design.
Software-technical requirements and human requirements usually do not match. Opportunities cannot be perceived or seized because own work and administrative processes are often not known. Different ideas, technical terms and general language of those involved make the search for suitable technical support solutions even more difficult.
A target-oriented conception in advance is much cheaper than later programming changes. It is important to establish unambiguity in mutual understanding, not just a common wording. For the mediation requirement in the creation and use of software systems, we therefore essentially fall back on the methodological-didactic core of pedagogical concepts and on basic communication models. In software implementations and developments, we rely on classical hermeneutic processes of understanding and basic communicative techniques.
Further article on the connections between „Wissensmanagement, Organisationales Lernen und Organisationskultur“ (Knowledge management, organisational learning and organisational culture) and innovative changes in organisations.